Shipping & Returns

We understand that sometimes you may need to return a product you have purchased from Aurora Vogue's online store. To assist you with the process, we have highlighted some kep points below that you should know.

Returns Policy

You may return unopened items within 15 days of delivery for a full refund. We shall cover the return shipping cost, if the return is a result of our error (you received an incorrect or defective item, etc).

You shall receive the refund within 2 weeks of us receiving the returned good(s). This time period includes the transit time for us to receive your return (2 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time for bank processing of refund transaction (2 to 3 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return the item(s).

Shipping

We ship to addresses in New Zealand and Australia only.

Aurora Vogue is not liable for any taxes, custom charges, duties for delivery to recepient in Australia.